Frequently Asked Questions about Personal Checks, Business Checks and Check Printing
To find the answer to your question, locate your question and click on the category in which it falls. If your question is not listed below, use our Contact page to e-mail us and we will respond promptly to your request.
- How do I make sure my new personal checks from NBS Systems will include my bank's current specifications?
- What is a “MICR Specification Sheet” and what effect does it have on the bank information printed on my checks?
- When I place my order, can I include my phone number, driver's license number, and other information?
- How do I review the status of my check printing order?
- Why did my recent order of checks arrive on separate days?
- How do I contact NBS SYSTEMS about getting my order of checks printed?
- What should I do if I am having trouble ordering products through the NBS Systems website?
- What should I do if my computer is having trouble ordering checks off the NBS web site?
- How soon will I receive my order of printed checks?
- Will the colors on my screen match the actual colors of the checks I order, or any other related products I order?
- If I am ordering checks online and get an error message, how should I respond?
- What credit cards does NBS System accept for online check orders?
- Is it acceptable for the address on my personal or business checks to differ from my credit card billing address?
- Will NBS Systems notify me when my online order of personal checks has been received?
- What is NBS Systems’ return policy on its products?
- How do I order business checks by mail if my account is brand new?
- What should I send for copy if I’ve used all of my personal checks?
- Will I have a problem using custom printed checks not produced by my bank?
- Can the bank refuse to process my custom printed checks from NBS Systems?
- Can I cancel a web order after it is placed?
- What happens if my checks are returned to NBS Systems by the U.S. Postal Service or UPS?
- How long do I have to notify NBS about a problem with my order?
How do I make sure my new personal checks from NBS Systems will include my bank's current specifications?
If you know your bank has experienced recent changes or if you just want to confirm your order’s status, call us at 714-956-1411. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get a MICR Specification Sheet. It's that easy.
What is a “MICR Specification Sheet” and what effect does it have on the bank information printed on my checks?
A MICR Specification Sheet is a form that provides the proper routing and account number information and spacing (printed at the bottom of your check), insuring that your checks will scan correctly at your financial institution. Your local bank or financial institution has all of the details you need. Also, any of our Customer Service personnel would be happy to answer any of your questions.
When I place my order, can I include my phone number, driver's license number, and other information?
Yes. On the check Order Form, use lines four and five to put any additional personal information such as your Phone, Drivers License or other information. For your security and protection, we recommend you limit the amount of personal information you have printed on your checks.
How do I review the status of my check printing order?
You can click the My Account link on the top of the NBS Systems web page, or you can call us at (714) 956-1411.
Why did my recent order of checks arrive on separate days?
Since each box of personal or business checks and accessory items you ordered are packaged separately, it is possible for the items which you ordered to arrive on separate days, even if they have shipped on the same day. All of your items should arrive within a couple of days of each other. If any of the parts of your order do not arrive as expected, please contact our Customer Service Department at (714) 956-1411.
How do I contact NBS SYSTEMS about getting my order of checks printed?
You may contact our Customer Service department at (714) 956-1411. You can also reach us via e-mail at imprints@nbschecks.com.
What should I do if I am having trouble ordering products through the NBS Systems website?
Contact our customer service department at (714) 956-1411, or email us at imprints@nbschecks.com
What should I do if my computer is having trouble ordering checks off the NBS web site?
If your browser is a version older than Internet Explorer 3.0, this is most likely the problem. You can upgrade Internet Explorer at http://www.microsoft.com/windows/ie/previous/default.mspx . We also recommend Firefox. You can get more info on Firefox at http://www.mozilla.org/products/firefox/.
How soon will I receive my order of printed checks?
Check Shipping Method: From Date Order is Placed From Date Order is Shipped
Bulk Mail to Continental U.S.:
2-3 weeks
12-21 business days
Bulk Mail to AK, HI, VI, PR:
3-4 weeks
12-21 business days
Priority Mail to Continental U.S.:
6-10 business days
6-10 business days
Priority Mail to AK, HI, VI, PR:
6-10 business days
6-10 business days
Will the colors on my screen match the actual colors of the checks I order, or any other related products I order?
When your order is printed, the color of the actual product may differ slightly from what you view on your monitor. However, bearing in mind that digital image representation differs slightly from monitor to monitor, you should consider the colors you see on your monitor to be representational.
If I am ordering checks online and get an error message, how should I respond?
If you get an error message while ordering your custom printed checks, please call our customer service department at (714) 956-1411, or send us an e-mail at orders@nbschecks.com
What credit cards does NBS System accept for online check orders?
We accept VISA, MasterCard, Discover, and American Express placed through our web site. When you place your check order online, NBS Systems will charge your card for the purchase amount.
Is it acceptable for the address on my personal or business checks to differ from my credit card billing address?
If the address used on your custom printed checks differs from your billing address, you will need to pay with a credit card or mail in your order. For your security and protection our online check ordering system requires that we verify the billing address on your credit card.
Will NBS Systems notify me when my online order of personal checks has been received?
Yes. Immediately upon placing your order online, an Order Confirmation page will be submitted to you, along with your Order Confirmation “Number.” Upon receipt of your order to us, you will receive an email confirming your order.
What is NBS Systems’ return policy on its products?
NBS Systems at its sole discretion will replace or refund any product it deems defective. NBS Systems does not accept returns on custom printed products. NBS Systems is not responsible for any typographical errors on any custom printed product submitted through our web system. If NBS Systems chooses to issue a refund on a custom printed order, there will be a 50% restocking fee applied to that order. NBS Systems does not refund any portion of outbound shipping charges. If a customer chooses to return a product, the customer is responsible for all return shipping charges. If a product is refused, or not forwarded by the USPS to an address, the customer is responsible for all charges for the product being returned to NBS Systems, and all outbound charges to ship the product back to the customer. NBS Systems will accept returns on non-custom printed orders within 21 days of the original sale date. There will be a 25% restocking fee for all non-defective, non-custom printed orders returned to NBS Systems.
How do I order business checks by mail if my account is brand new?
Your bank should issue you temporary business checks when you open a new account. You can send in one voided temporary check for copy and use your VISA, MasterCard, Discover, or American Express for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.
What should I send for copy if I’ve used all of my personal checks?
If you have run out of checks from your current supply, you may request temporary checks be issued to you from your bank. You may also send us a voided check, and make payment on your order by VISA, MasterCard, Discover, or American Express.
Will I have a problem using custom printed checks not produced by my bank?
No. Your bank does not actually produce the printed checks it sells you. Banks take orders and forward them to check printing vendors. The check printing vendor manufactures and prints the checks and then sends them to the bank's customers. When completing any laser check order, NBS Systems and any other company who prints financial products must adhere to very exacting check printing standards and specifications.
Can the bank refuse to process my custom printed checks from NBS Systems?
No. Banks cannot refuse to process your custom printed checks regardless of where you buy them. With regard to printing laser checks for our customers, NBS Systems must adhere to the same printing standards and specifications as any other bank check printing vendor. NBS Systems’ checks meet or exceed all check printing requirements of the American National Standards Institute (ANSI).
Can I cancel a web order after it is placed?
If your order is not yet printed, you may cancel your order (a $5.00 Service Charge will be assessed per each line item). If your order is already printed the order may not be cancelled. Only the shipping charges may be refunded, less a $5.00 handling fee.
What happens if my checks are returned to NBS Systems by the U.S. Postal Service or UPS?
NBS Systems makes every effort to contact our customers once the package has been returned to us from the Post Office or UPS. There will be a flat fee assessed per box of checks of $ 4.50 plus the cost of the shipment method of your choice to re-ship your product.
How long do I have to notify NBS about a problem with my order?
NBS Systems makes every effort to provide the highest degree of customer service to all of its customers. NBS Systems needs to be notified within 90 days of the date of your order with any problems with your order. This may include non-receipt of merchandise, problems with the product, missing items, or other issues which may arise. After 90 days from the date of your order, NBS Systems shall not be held responsible or liable for any missing products or items from your order, or for any other additional problems arising with your order.